Privacy Policy

This Privacy Policy explains how Kolkata Language Center processes personal data when people use rockcouchlecture.study, make an enquiry, book a course, attend lessons, or otherwise interact with our language courses and tutoring services in Kolkata and online.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to enquiries, assess course level, match participants to suitable groups and timetables, confirm course terms, enrol learners, arrange scheduled lessons, support guided practice, prepare course materials and progress summaries, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about booking changes, service notices, and administrative matters connected with a course or consultation.

Processing is limited to course administration, communication, and related operational needs.

Service Providers and Partners

We may share personal data with payment processors, communication tools, website hosting providers, scheduling or online consultation services, and other operational vendors that help us run the website and deliver courses. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information when needed to investigate fraud, security incidents, or misuse of our services, or to support a legal claim or defence.

Legal disclosures are limited to what is necessary for compliance or protection of rights.

Email contact

[email protected]

Telephone contact

+91 81203 45247

Postal address

1744, Rash Behari Avenue Connector, IN, 700107

Privacy contact

[email protected]

Use the contact details below for privacy questions, requests, or complaints about this notice.

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be declined or limited if we must keep the data for legal, contractual, or operational reasons.

Available rights depend on the nature of the request and any legal limits that apply.

How to Make a Request

Requests should describe the data or activity in question so we can review them efficiently. We may need to confirm identity and, where relevant, the relationship to a booking or course record before responding. If a request is complex or repetitive, we may take additional time where permitted by law and will explain the position in our reply.

We may ask for information needed to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to handle enquiries, manage enrolment, deliver lessons, maintain attendance and progress records, process payments, and meet legal, accounting, or dispute-handling obligations. When data is no longer required, we delete it or anonymise it in a reasonable manner, subject to any retention period required by law or necessary for the establishment, exercise, or defence of legal claims.

We keep data only for as long as needed for the relevant service, recordkeeping, or legal purpose.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or data handling practices. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide an additional notice through the website or by direct communication where appropriate.

We keep the notice under review and record the effective date when changes are made.

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance and participation records, progress summaries, and technical data such as device, browser, and usage information. Where online lessons or consultations are used, we may also process audio, video, and chat content needed to deliver the session.

The data collected depends on the inquiry, enrolment, and course support steps a person uses.

How We Collect Data

We receive data when a person submits a contact form, books by phone, email, or online consultation, completes a screening or enrolment step, joins scheduled lessons, or shares course feedback. We also collect limited technical information automatically when the website is used, and we may receive payment confirmation or service status information from payment and communication tools used to complete a transaction or manage a booking.

Most information comes directly from the individual or from routine use of the website and course services.

Cookies We Use

We may use session cookies, which expire when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may support essential site functions, remember basic preferences, help understand how the site is used, and maintain form or session state during an inquiry or online consultation. We do not use cookies to collect more information than is reasonably needed for those purposes.

Cookie use is kept to common website functions and does not rely on unusual tracking methods.

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. Users can manage cookies through their browser or device settings, and may choose to block or delete cookies. If cookies are disabled, some features such as form handling, session continuity, or preference storage may not work as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.